2FA Request Loop

[Christian W_ Jakob]

Hi everyone,

I’m experiencing an issue with Atlassian’s two-factor authentication. My 2FA was recently deactivated and then reactivated, and the 2FA setup process completed without any problems. When I log in, I can enter the 2FA code successfully, but immediately afterward I’m prompted for a second 2FA request, creating an endless loop.

The support flow keeps redirecting me without providing a resolution, so I’m currently unable to access my account.

Has anyone encountered this issue before, or is there a known workaround? Any guidance would be appreciated.

Thanks!

[Luciana Munhoz]

Hi @Christian W_ Jakob , welcome to the community. 

I've started the process to remove legacy 2FA from your account. You should soon receive an email notifying you that the recovery process has begun.

After a 24-hour (security delay), you'll receive a second email with a link to recover your account.The recovery link in the second email will expire in 12 hours. Please click the link and enter your password to disable two-step verification.