Would a hands-on, full-day Jira intensive actually be useful? (curious what you would want covered)

[Celina]

We’re kicking the idea around running a private, full-day Jira intensive.

Small group, hands-on the whole day. Not a webinar, not slides. Basics through the advanced, tactical, situational stuff people actually get stuck on.

Before we build anything I want to know two things: is this actually useful to people, and what would you want covered? Rovo and AI, automation, reporting, migrations, Forge, something else entirely?

Drop a comment if you’d be interested, or just tell me what you’re stuck on right now.

Genuinely curious what you are interested in.

[jennifer_sewell]

I'm interested.  I administrate my area only and so I miss out on some of the overarching How tos.  I would love to know more about the art of the possible for my group so that I can be more effective in my role- Rovo, Automations, Forge- etc. 

[Millie]

I'd be interested. I'd like to learn how to recover deleted issues, automate disabling inactive accounts, how to segregate group permissions for different projects, creating workflows to name a few.

[Kim Walton]

I would be interested in seeing an offering like this not just for Jira Software, but for JSM as well.  I am our organization's sole administrator and would love to work collaboratively with other admins on certain scenarios that I may be stuck on.  Or I may be able to assist other admins if they need help on something I've already solved for.   

Also, as a health-tech company with HIPAA compliance requirements, we are just dipping our toes in the water with Rovo so I'd love to hear real-life uses that others have had success with.  

[Celina]

Great! Thanks for your input! Also, we're hosting a HIPAA webinar today: https://ace.atlassian.com/events/details/atlassian-community-led-classes-presents-is-your-jira-cloud-environment-truly-hipaa-compliant-dont-guess-know/

[Marcelo Montaño Sánchez]

Hi @Celina 

A full day of Jira intensive sounds like a great initiative!

One suggestion that could make it even more accessible would be to offer some of these training sessions in Spanish as well. The Atlassian community has been growing significantly across Latin America, and having training opportunities in Spanish could help reach and support many more users in the region.

It would be great to see more learning opportunities available for the Spanish-speaking Atlassian community. 🌎

Marcelo

[Alex Ortiz]

@Marcelo Montaño Sánchez I really like this idea!  I've been thinking about doing more trainings in Spanish for years, but this might be push I need =)

[Leela VenkataSatish Kolla]

@Celina , I really love this idea of full hands-on activity for a whole day.

Considering the geographical and various timezones folks are spread across, how about considering two half-days instead of one full day? Ofcourse, based on the feasibility and many other factors which needs to be considered for this.

Regards,

Satish Kolla

[Andrew Zimmerman]

I’d be interested in something like this specifically for Rovo, Automation, and Forge mostly from an administration perspective: leveraging these tools to manage these tools more effectively and efficiently.

[Joseph]

I’d definitely be interested in a private, hands-on Jira intensive, especially from an IT support specialist's perspective.

I’d want it to cover the full Jira service management lifecycle, from the fundamentals to advanced, real world scenarios. In particular:

• Jira Service Management (JSM) setup and administration

• Incident, Service Request, Problem & Change Management

• Queues, SLAs, priorities, workflows and issue types

• Automation for ticket routing, escalation, notifications and repetitive support tasks

• Reporting, dashboards, SLA metrics and IT support KPIs

• Knowledge bases and self service portals

• Integrations with email, Microsoft Teams, Slack and other IT tools

• Rovo and AI for support workflows, ticket summarisation and knowledge discovery

• User, project and permission management

• Troubleshooting complex Jira configurations

• Best practices for IT support teams and service desks

• Migrations and managing Jira environments

• Forge and practical Jira customisation where relevant

What would make the session especially valuable is working through real IT support scenarios and problems, rather than just following slides or theory.

For me, the biggest value would be leaving the intensive role able to confidently manage Jira/JSM as an IT Support Specialist and use automation and AI to improve service desk efficiency.

I’d definitely be interested. The more practical and hands-on, the better.