Dear Atlassian Support Team, (CA-3835574 Enablement Academy Support)
I hope this email finds you well following the Christmas holidays. While I appreciate the festive season and understand the impact of holidays on response times, I am reaching out as it has now been three weeks of daily follow-ups with no resolution to my PSI exam registration issue, which continues to hinder my progress toward Atlassian certification goals.
Issue Summary
The core problem persists: PSI incorrectly lists my country of residence as USA instead of India, preventing mobile verification and blocking exam booking despite multiple escalations. This has resulted in three weekends lost, forcing me to revisit learned material for certifications including Jira Essentials, Confluence Essentials, Loom Essentials, and Rovo Fundamentals to achieve Atlassian Certified Teamwork Collection Specialist status. My ambition to become an Atlassian Online Champion in my India region now faces significant delays.
Impact and Request
These delays not only disrupt my professional development but also affect my ability to contribute effectively in my role integrating Atlassian products. I kindly request immediate escalation for resolution, adherence to SLAs, and clarity on any compensation measures, such as exam vouchers or waived fees, to mitigate the lost time. Additionally, given Certiverse availability for these exams (voucher-required), please advise on transitioning or providing vouchers promptly.
Thank you for your attention during this busy period. I wish you a Happy New Year and look forward to your swift response to restore my certification timeline.
Best regards,
Prashanth
