Critical UX Bug: Multiple Video Audio Tracks Playing Simultaneously in Atlassian University Learning

[Yash Yadav]

Summary:
Multiple video audio tracks play simultaneously in Jira Dashboard learning path, making content consumption impossible for learners.

Environment Details:
• Platform: university.atlassian.com
• Course: "Realizing the Power of Jira Reporting and Dashboards"
• Specific URL: https://university.atlassian.com/student/collection/1112824/path/1467289/activity/1250280
• Browser: Brave v 1.81.135

• Operating System: Windows 10
• Date Encountered: August 19, 2025

Steps to Reproduce:
1. Log into Atlassian University
2. Navigate to "Realizing the Power of Jira Reporting and Dashboards" learning path
3. Access the "Jira dashboards" lesson (activity 1250280)
4. Click play on any video lesson
5. Observe multiple video players (Lesson, Lab demo 1, Lab demo 2, Lab demo 3, Lab demo 4)

Expected Behavior:
Only the selected video should play audio when clicked

Actual Behavior:
All video players on the page start playing audio simultaneously, creating an overlapping audio chaos that makes learning impossible

Technical Observations:
• Issue appears to be related to video player state management
• JavaScript event handling may not be properly isolating individual video controls
• Problem consistent across Brave browser sessions

Suggested Solution:
Implement proper video player state management to ensure:
1. Only one video plays at a time
2. Clicking a new video automatically pauses others
3. Video controls are properly isolated per player instance

Business Impact:
This bug directly impacts user experience for one of Atlassian's key growth initiatives - free learning and certification programs. Poor UX in learning platform may affect certification completion rates, user perception of Atlassian products, and community engagement with training programs.

Contact Information:
Yash Yadav
Email: 
Currently completing: Jira Software Essentials certification path

Additional Notes:
I'm actively learning through Atlassian University and wanted to report this to help improve the platform for all users. Happy to provide screen recording or additional testing if helpful for the development team.

Thank you for your attention to this matter.

[Garrett Marttinen]

Hi @Yash Yadav 👋,

Thank you so much for your clear and detailed post! One of the things I love about our community is the commitment to uplifting for all. I truly appreciate your detailed approach in hopes to make our platform better for everyone!

A number of members of the team here at Atlassian attempted to replicate the issue you are experiencing. At this time, none of us are able to replicate the issue. I did notice you mentioned you are using the Brave browser, as a first line of troubleshooting we recommend switching to Chrome as Chrome is the preferred browser for our learning platform.

Just to make sure you are getting the most value from our learning content, I also want to point out that the lesson you linked to in your post is a lesson from a course focused on our Data Center product. You also indicated that you are pursuing the Jira Software Essentials Certification path, which is a Cloud only certification and will not cover any Data Center knowledge. I recommend using our dedicated Jira Software Essentials Certification Preparation collection to source your study materials. We've sourced all the content applicable to that exam topics as well as exam specific study resources on that page. Additionally, all of the content on that page is in our newest format!

Lastly, if you encounter any other issues while using our learning site I encourage you to report the problem using the "report a problem" form in the footer of our pages. This will ensure it is directed to the right team and is not missed! Again, thank you for sharing with such thoughtful detail, we are committed to building a comprehensive learning experience for all.

[Susan Waldrip]

Hi @Yash Yadav , welcome to the Community! I read your excellent write-up of the problem you're encountering, and since I also use the Brave browser I thought I'd see if I could replicate it. I'm also using Brave v 1.81.135 but am using Windows 11, followed the steps you provided to get to the course. Only one video showed up on that screen and it played fine, so I'm not sure Brave is the problem (for the benefit of folks who don't use it, it's built on the Chrome architecture). Just thought I'd provide that feedback for your troubleshooting purposes, good luck!