Technical Issue: Account Provisioning for New Applicant (CloudFactory Portal)

[sanjaynewar007]

Hello Atlassian Community / CloudFactory Support,

I am writing regarding a technical issue with an account invitation. I have been shortlisted for a new project and received an official "Shortlisted" notification on Saturday, March 21st.

The Problem:

• I verified my email address on March 7th, 2026.

• I have not received the follow-up "Step 1: Confirm Interest" or "Step 2: Login Credentials" emails.

• When attempting to access the portal, the system returns a "User not found" error.

Today is the Monday, March 23rd deadline to have my profile in the "work-ready" stage. Since I cannot log in, I am unable to complete the required tasks.

What I have already tried:

1. Checked Inbox, Spam, and Promotions folders.

2. Attempted a "Forgot Password" reset (User not found).

3. Submitted the CW Support Form and emailed the Talent Team directly.

Could a moderator or team member please assist in manually triggering my account invitation or investigating why my March 7th verification is preventing the new project credentials from being issued?

Thank you,

Sanjaya