We are in need of automating the creation of maintenance notifications via email

[David Walkenhorst]

We are in need of automating the creation of maintenance notifications via email

Can we use emails sent from ISP's about maintenance to automate notifications status pages.

[Earl McCutcheon]

Hello @David Walkenhorst ,

This can be done using Automation rules but depending on what the needs are for your use case the situation will vary widely. I recommend checking out the automation documentation as a general getting started reference point here:

• https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

But as an example scenario, if you have a project with issue tracking and scheduling completing a maintenance item, with the following criteria:

• when the 1st maintenance issue is complete the process calls for the next maintenance to occur in 2 weeks from the time the issue was completed
• Then in two weeks send an email to a distribution list email on the due date of the second issue

To accomplish this when that first issue is complete you could have it create a new issue on the final transition with a due date 2 weeks out for the next time the maintenance operation needs to be done, then using a "Scheduled" trigger event to run once daily or weekly with a JQL filter to look for issues with a due date in the next weekday:

project = EXE AND due <= 7d

And add in a "Send E-mail" action to the scheduled rule with your mailing list details.

But please do check out the documentation, and let me know if you have a more specific scenario for how your project is set up and I can help you narrow down the rule to fit your needs better per your specific use case.

Regards,
Earl