Looking for documentation on Status Embed Widget / Incident Status Mapping

[Erin Azar]

Please point me to documentation for how the status page embedded widget maps to incident status? 

For example, we created a Partial Outage (Incident = Major Severity) on our status page. The embed widget translated this to Minor Service Outage on our login page. 

To ensure our communication plan is fully understood, we would like to better understand the mapping on the widget and if the mapping is configurable. 

Thank you. 

[John M]

Hi @Erin Azar ,

John from Statuspage support here - happy to help!

The default status embed feature will only show popups of any new incidents or maintenances added to your statuspage, but you can opt to build your own status embed which is fully customizable. 

[Erin Azar]

Will you please give me the Status Page status mapping logic that drives the embedded widget status?

• Partial Degraded Service 
• Minor Service Outage
• Partial System Outage 
• Major Outage

[John M]

Hi @Erin Azar ,

Here is how the component outages map to system statuses:

Incident with a component set to "Degraded performance":

"status":{"indicator":"minor","description":"Partially Degraded Service"}}

Incident with a component set to "Partial outage":

"status":{"indicator":"minor","description":"Minor Service Outage"}}

Incident with a component set to "Major outage":

"status":{"indicator":"major","description":"Partial System Outage"}}

Incident with ALL components set to "Major outage":

"status":{"indicator":"critical","description":"Major System Outage"}}