How to create outage of SAAS application.

[Kunwar Vaibhav Singh]

Hi Team,

We got an outage of the SAAS application but didn't get any incidents created. When I checked with the team and they said nothing impacted our side. I want to know how you decide whether the component is down or up. 

Why incident is not created?

Regards,

Kuvar Vaibhav Singh

[Abraham Musalem]

Hi @Kunwar Vaibhav Singh ,

Thanks for reaching out! It depends if you are automating incident creation/component updates. If it's not automated, you have to manually go into Statuspage and initiate an incident then add the affected components. 

If you don't have incident automation and want to set it up, check out this link for some help:

• https://support.atlassian.com/statuspage/docs/know-when-to-automate-your-status-page/

If you do have some sort of automation setup, feel free to submit a ticket to support.atlassian.com so we can take a deeper look. 

Best,
Abraham, Statuspage suport