How long does it take to receive a response to support questions for statuspage?

[CD]

We are trying to move our statuspage from private to public. We need assistance from Atlassian support. We can't seem to get a response. How long does it generally take to hear from Atlassian in regards to these types of issues? Has anyone moved their status page from private to public?

[CD]

Hi Abraham, this change will need to be scheduled 

[Abraham Musalem]

Hey CD,

Abraham here with Statuspage support. Thanks for reaching out. Page type changes reside with our billing team since it is a billing change. If you can share the ticket number with me, I can see if I can get it expedited. The page change itself is very quick. 

Cheers, 

- Abraham 

[CD]

Thank you so much Abraham!  We need this expedited. 

CA-1800759	Purchasing and Licensing Request: General inquiries	Billing and Licensing	WE'RE WORKING ON IT!	JB
CA-1768446	Purchasing and Licensing Request: General inquiries	Billing and Licensing	WE'RE WORKING ON IT!	JB

and

https://support.atlassian.com/requests/SPSP-26419