G'day Jasper,
I'm Scot from the APAC Statuspage Support team, with some details for you.
Warning - Incoming wall of text.
Access to both Jira Service Management and Statuspage (as an administrative user) is controlled through User Management in your Atlassian Site, and detailed in our support documentation, specifically https://support.atlassian.com/user-management/docs/give-users-access-to-products/
With Jira Service Management & Statuspage, we have different types of users, which I'd like to clarify. Jira Service Management has "agents" and "customer" users, where agents (who are backed by an Atlassian Identity) are your users who are configuring JSM, actioning issues, e.t.c for "customer" users, who have portal-only access to allow them to raise and viewing requests in JSM.
Jira Service Management portal-only customers aren’t licensed users. You can't give portal-only customers access to products, regardless of your product access settings
Statuspage also has 2 different types of users, team-members and viewers/subscribers. Your team-members (who are backed by an Atlassian Identity) are able to curate your Statuspage, configuring it and creating/resolving incidents. You viewers/subscribers (or in your case with an Audience specific page - audience) are able to view your Statuspage and receiving notifications.
Statuspage audience users are separate from your Atlassian users. You can't configure Statuspage audience members from your Atlassian administration, you can only configure Statuspage team-members.
So for your scenario, there's a couple of different types of user access you could be wanting to do and I'll list them out:
- A user can be added as a Jira Service Management agent and a Statuspage team-mmeber through https://admin.atlassian.com provided you have been granted the necessary org/site permissions or the user access admin for both products
- A user can be added as a customer user to Jira Service Management only through Jira Service Management
- A Statuspage audience member can only be added to your Statuspage through Statuspage (admin panel or SSO). You can't add an audience member via admin.atlassian.com
Hopefully this gives you some clarity, but if you'd require more site specific details, please raise a support request with out team so we can identify and review your situation in more detail.
All the best,
Scot
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