Automating email notifications

[Chris Milton]

Hi all,
I have a question around the fastest / least manual way to get an update from an email transformed into a StatusPage notification. So for example we deal with a number of partners who, when they have an incident, only inform us via email. Currently I am copying their update into StatusPage, tweaking it into something customer friendly, and then sending it out manually. 
I have found this regarding automating component updates via email, which seems to allow for setting the status of a component to UP or DOWN, or to partial outage / degraded performance.

https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/#Step-2--Automating-the-component-via-email

I have tested the DOWN functionality, and this appears to work in part, triggering a Slack notification and updating the component status, but NOT triggering an email notification:

However any emails I have sent with partial outage or degraded performance are being ignored. I have tried from both my individual and our team mailboxes:

So my queries are as follows:

• Is there something I'm doing wrong/need to do differently with the partial outage / degraded performance emails? For example I have not been adding a subject or any test in the body of the email.
• Is there any way to get this process to automatically trigger a StatusPage notification email to anyone who is subscribed to the component?

My ideal outcome would be as follows:

• Partner sends us an incident email
• I tweak that and forward it to StatusPage for the impacted component
• StatusPage generates an email incident notification for that component

[Mubeen Mohammed]

Hello @Chris Milton 

Thank you for contacting the Atlassian Community. This is Mubeen.

It's important to note that automation emails will be ignored when there are live incidents or scheduled maintenance open on the page. The same information is in detail explained in the documentation here.

Also, please note Email Automation is intended for the component status change and not for the Incident creation. You can use one of the alert parsing integrations, such as Pingdom, PagerDuty, New Relic, etc. to automate this further and create incidents: https://support.atlassian.com/statuspage/docs/automate-actions-with-integrations/

For your query

"I have a question around the fastest / least manual way to get an update from an email transformed into a StatusPage notification."

I recommend making use of the Statuspage API to quickly trigger an incident. You can further understand ways and when to automate Statuspage in the documentation here

I hope the information provided is helpful.

Regards
Mubeen Mohammed
Cloud Support Engineer.