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starting problems

Tobias Schilder
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 3, 2025

I have a problem using Sourcetree.

Sourcetree is starting, but closes it self after some seconds. The normal sourcetree window ist just visible for 5 seconds, but I can’t click anything. Mouse is a rotating circle by mousover.

Uninstall and reinstall or deleting "C:\Users\name\AppData\Local\Atlassian" does not work.

Interesting that the bitbucket account is still registered in sourcetree after reinstall. Maybe that’s a issue? where can I delete this connection outside sourcetree?

Please assist for that problem. Thx

 

I found some issue reporting in Windows Ereignismonitor. Maybe this helps to narrow down the problem:

.NET Runtime:

Anwendung: SourceTree.exe

Frameworkversion: v4.0.30319

Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.

Ausnahmeinformationen: SourceTree.Exceptions.ConnectivityException

   bei SourceTree.Host.Bitbucket.BitbucketHost+<ListGroupingsForUser>d__35.MoveNext()

   bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

   bei SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<RefreshGroupingList>d__95.MoveNext()

   bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

   bei SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<<-ctor>b__47_8>d.MoveNext()

   bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

   bei System.Windows.Threading.DispatcherOperation.InvokeImpl()

   bei MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

   bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

   bei MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

   bei System.Windows.Threading.DispatcherOperation.Invoke()

   bei System.Windows.Threading.Dispatcher.ProcessQueue()

   bei System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

   bei MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

   bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

   bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

   bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

   bei MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

   bei System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

   bei System.Windows.Application.RunDispatcher(System.Object)

   bei System.Windows.Application.RunInternal(System.Windows.Window)

   bei SourceTree.App.Main()

 

Applikation Error:

Name der fehlerhaften Anwendung: SourceTree.exe, Version: 3.3.9.3870, Zeitstempel: 0x5ec58c28

Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.22621.5697, Zeitstempel: 0x591c8970

Ausnahmecode: 0xe0434352

Fehleroffset: 0x00000000000600ac

ID des fehlerhaften Prozesses: 0x0x53A8

Startzeit der fehlerhaften Anwendung: 0x0x1DC1D7A48BCFC04

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\SourceTree\app-3.3.9\SourceTree.exe

Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll

Berichtskennung: c63af0b8-5f20-4976-848d-30b8c474f13d

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

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Tobias Schilder
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 5, 2025

fixed...deleted folders under C:\Users\name\AppData\Local\Atlassian and C:\Users\name\AppData\Roaming\Atlassian...so bitbucket Remote connection got lost. After restart of Sourcetree registration appeared again...and skiped this time...now everything is fine

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