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We're having log in issues

simondawson7
simondawson7
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August 12, 2019

One member of our team trying to log in to our repositories is having real problems logging in using SourceTree. She can log in directly to BitBucket but not on SourceTree. She has even tried creating a new account but is still not able to get in as authentication fails everytime. She also gets 4 popups asking for authentication details each time. Can someone help please?

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 12, 2019

Hi Simon, welcome to the Community!

We'll need more information to understand what is causing this problem. Could you answer the following questions?:

  1. Is she using Bitbucket Cloud or Server?
  2. Is she using Windows or Mac? If she's on Windows, is her Internet Explorer updated to the latest version? (Sourcetree relies on it for the authentication step)
  3. What steps is she following to try to connect?
  4. What error message does she get when the authentication fails?
  5. Is she working on the same network as you?

Let us know,

Ana

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