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Unable to login to bitbucket through source tree

Rathore, Shridhar (CSW)
Rathore, Shridhar (CSW)
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November 2, 2022

Hello

I am logged in to source tree but when i click on fetch it gives me a pop up and it does not log me in. I have tried many different things like changing password, removing account from authentication tab etc

I am able to login to itbitbucket through browser

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 2, 2022

G'day Rathore! 

Welcome to the Bitbucket Cloud Community! :)

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:
https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity
We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:
https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968 

Cheers!

- Ben (Bitbucket Cloud Support)

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