Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to log in my account when installing source

Xiangyi Fan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 13, 2023

Cannot go to my account when installing source tree. When clicking "go to my Atlassian", there is a 404 wage on the website. When clicking "use an existing account", a page reporting wrong displays. 

 

sourcetree.PNG

1 answer

0 votes
Martin Runge
Community Champion
June 18, 2026

@Xiangyi Fan

Welcome to the Atlassian Community

I would expect this installation loop to happen because the deep-link callback that tells Sourcetree your login was successful. Can you temporarily disable or review your active browser security extensions, strict cookie blocker settings, or local antivirus firewall rules before running the setup again?

You could also copy the accounts.json into the same Sourcetree folderfrom another device that is running the Login/Setup successfully.

 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events