Unable to add Account , getting authentication failed error

[Senthil Kumar M]

Unable to add Account , getting authentication failed error. I was trying to add Accounts(Tools->Options->Authentication->Add Account

[Ben · Accepted solution]

Hey Senthil,

I understand that you are having issues with adding an account (I am assuming with Sourcetree based on what you have mentioned).

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:
https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity

We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:
https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968

Cheers!

- Ben (Bitbucket Cloud Support)