Source tree doesn't work on windows 10

[HasTech WP]

I've installed source tree on my computer (win-10) . After clicking to "Use and existing account" a new popup window appear, but there is nothing comes to the windows, so I can't use this software. Please see this screenshot . How can i fix this problem? 

Thanks in advance!

[Ana Retamal · Accepted solution]

Hi Alberuni, this issue was reported in our bug tracker at  SRCTREEWIN-7244. Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

For the future, I'd recommend you to do a search within the Atlassian Community first as you might be able to find the solution from a previous user that encountered your same issue. This question for example has been asked in the Community repeatedly :)

Let us know if you need any further assistance!

Cheers,

Ana

[HasTech WP]

Hi Ana,

Thanks a lot for your replay. I've searched for the solution here first, but the problem was a little bit different than me, so I thought my problem might be different. By the way, I've just fixed the problem just now by following your instruction.

Cheers,

Azad

[Ana Retamal]

No worries Azad, if you were in doubt, you did the right thing :)

I'm glad my instructions worked for you! If you have any other questions in the future, please come again!

Have a nice day,

Ana