The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Source Tree App Crash

Josh Lafave
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 3, 2015

Uninstall and clean re-install does not resolve the issue.  

Faulting application name: SourceTree.exe, version: 1.6.14.0, time stamp: 0x54ea9dbe
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xe0434352
Fault offset: 0x000000000000940d
Faulting process id: 0xdf4
Faulting application start time: 0x01d055d7b25dcbf3
Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: f3cba5ce-c1ca-11e4-97cf-782bcbab8ab6

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
eric_freitas
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 4, 2015

same...

 

 
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-03-04T22:05:24.000000000Z" />
  <EventRecordID>62861</EventRecordID>
  <Channel>Application</Channel>
  <Computer>note-eric</Computer>
  <Security />
  </System>
 <EventData>
  <Data>SourceTree.exe</Data>
  <Data>1.6.14.0</Data>
  <Data>54ea9dbe</Data>
  <Data>unknown</Data>
  <Data>0.0.0.0</Data>
  <Data>00000000</Data>
  <Data>c0000005</Data>
  <Data>0000000000000000</Data>
  <Data>1174</Data>
  <Data>01d056c74fb39a32</Data>
  <Data>C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe</Data>
  <Data>unknown</Data>
  <Data>8e56f75d-c2ba-11e4-8297-8086f2f76ab5</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

 

 
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name=".NET Runtime" />
  <EventID Qualifiers="0">1026</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-03-04T22:05:24.000000000Z" />
  <EventRecordID>62860</EventRecordID>
  <Channel>Application</Channel>
  <Computer>note-eric</Computer>
  <Security />
  </System>
 <EventData>
  <Data>Aplicativo: SourceTree.exe Versão do Framework: v4.0.30319 Descrição: O processo foi terminado devido a uma exceção sem tratamento. Informações da Exceção: código da exceção c0000005, endereço da exceção 0000000000000000</Data>
  </EventData>
  </Event>
 
0 votes
Seth
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
March 3, 2015

The usage and circumstances that precede the crash will be more useful to the community on this site than a dump report.

TAGS
AUG Leaders

Atlassian Community Events