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Password not working in Source Tree: unable to reset it in program

Chris Evans
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 4, 2024

Hello. I am attempting to support a user who is trying to move their Source Tree application to another Mac. However, the password that she uses to log into Atlassian is not working in the program on the other machine. She cannot log into her git repository as a result.

I have reached out to technical support but got redirected here. I have no experience with Sourcetree and am unsure of how to proceed. Help is appreciated. Thank you. 

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Brant Schroeder
Community Champion
December 14, 2025

@Chris Evans welcome to the Atlassian community

Have them login online.  If they are not able to access their Atlassian account online they can recover it through the web.

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