How to resolve Sourcetree from crashing when pulling or pushing?

[lina.mills]

My Sourcetree does not update and show new pull alerts within the UI. And when trying to pull or push branch changes, Sourcetree shows the loading bar for a few seconds before crashing. I have re-set up keys and am able to run pulls in the command line but unable to use the program as intended. Any ideas on how to resolve this issue?

[Martin Runge]

Hi @lina.mills

Welcome to the Atlassian community!

Since the CLI pull works, I would suspect Sourcetree's own state rather than Git, so I would first check the crash log under Help > Show Log Folder to see what it throws right before it dies. Then I would switch the repo to system Git under Tools > Options > Git (macOS: Sourcetree > Settings > Git), remove and re-add the bookmark so the local repo settings are rebuilt, and if it still dies, rename the hostingservices/userhosts config files so Sourcetree recreates them, since a broken account entry is a common cause of crashes exactly at the point where the remote is contacted.

Cheers Martin