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Given a new install, sourcetree doesn't initialize but is alive in task manager

Pablo
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September 18, 2024

Sourcetree is installed but when it gets to open, it gets stuck like this;

Captura de pantalla 2024-09-18 135740.png

The sourcetree log file shows this error;
2024-09-18T13:51:05: LogHost: Initializing to normal mode ERROR [2024-09-18 13:51:45,245] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent

Already tried;

-Deleting sourcetree json file in every .git folder from my projects (doesn't make much sense since it is a fresh install)
-Deleting all folders inside /AppData/Local/Atlassian/ except for SourceTree folder

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Brant Schroeder
Community Champion
January 18, 2026

@Pablo welcome to the Atlassian community

What version is this happening to, if it is still happening?

Klaus-Peter Schreiner
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March 9, 2026

Hi @Brant Schroeder 

We're facing the same issue currently, after updating from version 3.4.28 (which worked well) to version 3.4.30 of Sourcetree; running on Windows.

We would be thankful for any ideas to solve this.

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