Delays and slowness with Pushing, Pulling and Fetching

[Genmar Support]

Hello, we are just having an issue with a user where they have reported their Sourcetree is extremely slow and their push, pull and fetch requests take 30+ seconds - we don't experience any errors or issues, just simply that its taken longer than usual.

We've tried reinstalling the software, disabling antivirus, general PC repairs - we also checked there are no CPU/Memory issues or temperature problems.

The user is on Sourcetree version 3.4.22. 

Can I provide any logs or information that could help? Any advice is appreciated.

[Brant Schroeder]

@Genmar Support welcome to the Atlassian community

Is the repo the same for all the users that are having delays?  Are others using these repos without delays?

How big are the repos?

Are they all using the same operating system?

[Genmar Support]

Hi Brant,

Thanks for the response - it's currently just one user who is experiencing the issues, others are unaffected -  I cannot imagine the repos are abnormally large but I am unsure how to check if you can advise? 

All the users are on Windows 11 Pro with the most recent update channel, and other users who use SourceTree haven't reported any issues with us, and so we initially started with device troubleshooting to not much avail.