Crash loading remote repositories

[caino]

Hello dear Sourcetree support Team.

SourceTre Version 3.4.13

The application crashes while loading remote repositories.

Clicking on "Remote" Button the application crashes.

I found the error below in windows Application events

Applicazione: SourceTree.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: Newtonsoft.Json.JsonReaderException
in Newtonsoft.Json.JsonTextReader.ParseValue()
in Newtonsoft.Json.JsonReader.ReadForType(Newtonsoft.Json.Serialization.JsonContract, Boolean)
in Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(Newtonsoft.Json.JsonReader, System.Type, Boolean)
in Newtonsoft.Json.JsonSerializer.DeserializeInternal(Newtonsoft.Json.JsonReader, System.Type)
in Newtonsoft.Json.JsonConvert.DeserializeObject(System.String, System.Type, Newtonsoft.Json.JsonSerializerSettings)
in SourceTree.Host.Bitbucket.RefitApiExceptionWrapper..ctor(Refit.ApiException)
in SourceTree.Host.Bitbucket.RefitApiExceptionGenerator.GenerateFromApiException(System.String, Refit.ApiException, SourceTree.Model.IAccount)
in SourceTree.Host.Bitbucket.RefitApiExceptionGenerator.GenerateException(System.String, System.Exception, SourceTree.Model.IAccount)
in SourceTree.Host.Bitbucket.BitbucketHost+<ListGroupingsForUser>d__35.MoveNext()
in System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
in System.Runtime.CompilerServices.TaskAwaiter`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
in SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<RefreshGroupingList>d__97.MoveNext()
in System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
in System.Runtime.CompilerServices.TaskAwaiter.GetResult()
in SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<<-ctor>b__49_8>d.MoveNext()
in System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
in System.Windows.Threading.DispatcherOperation.InvokeImpl()
in MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
in System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
in MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
in System.Windows.Threading.DispatcherOperation.Invoke()
in System.Windows.Threading.Dispatcher.ProcessQueue()
in System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
in MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
in MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
in System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
in MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
in MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
in System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
in System.Windows.Application.RunDispatcher(System.Object)
in System.Windows.Application.RunInternal(System.Windows.Window)
in SourceTree.App.Main()

[Martin Runge]

Hi @caino

Your stack trace shows that Sourcetree is failing to parse an error response from the Bitbucket account, rather than a problem with the repositories themselves. I would remove the stored Bitbucket account under Tools > Options > Authentication, restart Sourcetree, then add the account again and update to the current version. If the crash still happens, let us know which host type the account uses.

Cheers, Martin