The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot login

kkorovljevic
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 25, 2024

I changed my Atlassian password and I can log in to bitbucket.org, but cannot log in from SourceTree.

 

 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Kseniia Trushnikova
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
October 28, 2024

Hey @kkorovljevic,

Try to reset to Embedded Git on the Git tab in the settings and then reopen SourceTree:

Screenshot 2024-10-28 at 13.37.27.png

If it doesn't work, try to edit your profile settings on the Accounts tab in the settings.

kkorovljevic
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 28, 2024

Hi Ksennia,

Thank you for this hint. I have already done that but it did not resolve the issue.

The issue is resolved by uninstalling SourceTree, removing every folder of "Atlassian" and "SourceTree" from AppData, and installing SourceTree from scratch.

 

Kresimir

Like Kseniia Trushnikova likes this
DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events