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Cannot clone repo from BitBucket directly to Sourcetree

Marc Sanford
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July 23, 2025

When I try to clone directly from BitBucket into Sourcetree, I receive this error:

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote 
Output: *URL*
Error: remote: You may not have access to this repository or it no longer exists in this workspace. If you think this repository exists and you have access, make sure you are authenticated.
fatal: Authentication failed for *URL*

 

We have tried everything suggested by the AI support bot.

I am able to clone using the Git command line.

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