Blank login screen during SourceTree installation

[mkeshmirian]

During SourceTree installation on a Windows 10 enterprise VM machine, when I click on the "Use an existing account", I get a blank (white) pop screen.

[Ana Retamal · Accepted solution]

Hi Mansour, this issue was reported in our bug tracker at  SRCTREEWIN-7244. Our developers rolled a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

Let us know if you need any further assistance!

Cheers,

Ana

[mkeshmirian]

Installing older version solved the problem. Later I upgraded to the latest version.

Thanks,