something wrong when create site

[季鹏]

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "c5f7ea99-da90-46d4-acb3-babe7799c105")

I used this link https://www.atlassian.com/try/cloud/signup?bundle=devai  to create a site, submit "agree and start now" button, it was show above error.

[Stephen Sifers · Accepted solution]

@季鹏 

Thanks for reaching out to our Community regarding your site creation issues. I see you were able to create your site. If you're still having issues with site creation, please let me know.

Stephen Sifers

[Dr Valeri Colon _Connect Centric_]

@季鹏 This error is common right now, especially for users in mainland China. The site-creation service relies on Atlassian domains that are blocked or unstable there, so the request fails even when the site name is valid. The workaround is to create the site from a stable VPN or a network outside China. If it still fails, send the Anonymous ID to Atlassian Support so they can trace it.

[Ebuka Bernard]

Hello @Dr Valeri Colon _Connect Centric_  much thanks for the response I thought as much it would be something to do with the browser or location although my current location is US and I have tried switching locations and still get the same error and unfortunately I am unable to contact Atlassian support because in the form they request for mysite url which ironically is what I am trying to get to begin with 

[Dr Valeri Colon _Connect Centric_]

@季鹏 Although it happens especially for users in mainland China, the issue is global. Apologies, I know it can be frustrating. Please reach out to @Stephen Sifers if you're having issues creating sites. 

[Ebuka Bernard]

Much thanks for the guidance @Dr Valeri Colon _Connect Centric_  I will reach out to him regarding this I as well feel it might be a global issue

[Rebekka Heilmann (viadee)]

Hi @季鹏 and welcome to the Community,

I escalated this to Atlassian. They'll get back to you within a couple of days.

[Ebuka Bernard]

Hello @Rebekka Heilmann _viadee_ @Stephen Sifers Please I am having thesame issues when trying to create my site it just keeps spinning in that loop and I've tried multiple browsers on it same issue and I have no way of going back even tried creating a new account same issue

And I am unable to contact support as it will require me to input mysite url