rovo agent can not access dashboard

[Sébastien RATEL]

Hi,

I want a rovo agent to access a dashboard to make an analysis.

The agent tells me it can't access the dashboard when I provide the url.

Here is what I tried : 

- grant read permission to the agent as a user : KO

- grant read permission to the organization : KO

What can I do so rovo can access the dashboard ?

[Sébastien RATEL · Accepted solution]

Answer from Atlassian : currently Rovo can not access dashboards or filters.

[Staffan Redelius]

Hi @Sébastien RATEL 

Dashboard gadgets are normally based on filters, does the agent have permission to see the result from the filters? 

Otherwise change the filter permissions accordingly

Let me know if this helps,

Best regards,
/Staffan

[Sébastien RATEL]

Hi @Staffan Redelius 

I gave permission to the agent but perhaps not in a good way, here is a screenshot of the filter permission : 

[Mariia_Domska_SaaSJet]

Hi, @Sébastien RATEL 

I had a Rovo access problem yesterday, too, but in my case, it was because of policy changes. You might also find an answer here: https://www.atlassian.com/legal/acceptable-use-policy#ai-offerings.

[Sébastien RATEL]

Hi @Mariia_Domska_SaaSJet ,

Did Rovo say explicitly there was an issue with policy when you had your access problem ?

I had a look at the policy and I do not think there should be a policy issue with my agent.

Regards

[Mariia_Domska_SaaSJet]

@Sébastien RATEL 

Yes, I got a response: "We can't respond to that prompt. It might not comply with the policy.'

I mention it because I also asked it to analyze the data from the report. 

[Sébastien RATEL]

Ok thanks.

In my case rovo tells me it can not access the dashboard ;(

[Mariia_Domska_SaaSJet]

I hope you'll find the solution. 

[Sébastien RATEL]

I just had confirmation from Atlassian : currently Rovo can not access dashboards or filters.

A workaround is to use JQL directly (and it works for me).

[Mariia_Domska_SaaSJet]

Thanks for sharing.