mcp authenticate "Internal Server Error"

[Ben Johnson]

I'm using Cursor and trying to authenticate MCP and I get this in my browser.

Internal Server Error

That's it, no information more.

The status page says nothing about MCP: https://status.atlassian.com/

[Dr Valeri Colon _Connect Centric_]

@Ben Johnson  If this still occurs after 24 hours, I would stop treating it as a transient outage. An "Internal Server Error" during MCP authentication is usually occurring in the OAuth or authorization flow rather than the MCP client itself. I'd try an incognito browser session, verify you're logged into the correct Atlassian account, and test whether the same behavior occurs from another browser or machine. If it persists, open an Atlassian support ticket and include timestamps, your site URL, MCP client (Cursor), and screenshots. We've seen a few reports where the authentication flow itself was failing even when the Atlassian status page showed green.

[Arkadiusz Wroblewski]

Hello @Ben Johnson 

That's nothing what would make me worry. It's mean nothing more and less than Atlassian had Temporary Hickup. Try again little later.

[Ben Johnson]

It's still happening over 24 hours later. Is there another way I can get help from Atlassian on this matter?

[Arkadiusz Wroblewski]

@Ben Johnson 

Which abonament level you have?