acli rovodev auth login says success but API calls still unauthorized

[Sven König]

I ran acli rovodev auth login and got “✓ Authentication successful,” but when trying to run "acli rovodev run" it fails with:
You are not authorized to perform this action
Please check your API key and email address are correct.

I'm on "Ubuntu 24.04.1 LTS"
Rovo Dev CLI: 0.7.5
Operating System: Linux 6.6.87.2-microsoft-standard-WSL2 (x86_64)
Git: git version 2.43.0

[Sven König · Accepted solution]

I've update to the latest version:

Rovo Dev CLI: 0.8.0
Operating System: Linux 6.6.87.2-microsoft-standard-WSL2 (x86_64)
Git: git version 2.43.0

The problem still exists.

"acli rovodev run" does nothing for about 5 minutes before it reports the error.

[Dr Valeri Colon _Connect Centric_]

Hi @Sven König! Even if auth login says success, this can happen if the API key or email isn’t correctly stored or synced. Try re-running acli rovodev auth login --reset, then verify your API key and email. Also, ensure you're using a supported Rovo Dev org/site. If the issue continued, it may be tied to WSL2’s network config—test outside WSL if possible. Consider opening a support ticket at https://support.atlassian.com/ and heading over to https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/gh-p/rovo-dev-ai-agents 

[Sven König]

❯ acli rovodev auth login --reset
✗ Error: unknown flag: --reset

[Dr Valeri Colon _Connect Centric_]

Eeeee @Sven König the --reset flag isn’t supported—apologies for the confusion. To fully reset, manually delete the .acli config folder (rm -rf ~/.acli), then re-run acli rovodev auth login. Make sure your API key and email match what’s registered for your Rovo Dev site.

And definitely check out https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/gh-p/rovo-dev-ai-agents they'll know more.