Why won't rovo agents update comments or add labels without prompting?

[FERMENICH_ JUSTIN D_]

I've been trying to get my Rovo Agents to add a label to a story based on the output from the agent. In both of the agents I've created, I've selected the appropriate work action and when the agent runs it says that it has added the label. But when I check the story there is no label. 

I then ask the agent why it didn't add the label like it says and it prompts me to "would you like to add X label to the story" and asks me to press a confirm button. When I confirm it that way, it adds the label. 

The problem is that we'd like to have this agent run through automation, and when running it that way the labels never appear and there's obviously no way to get prompted for the label confirmation. 

What am I missing here? I tried to have it add a comment to a story, and the same thing happens. It says it's adding a comment, no comment shows up, ask it why, it prompts me to confirm the comment, then it goes.

Are we missing some sort of permissions for Rovo Agents? Am I missing something in configuring the work action?

[Izabela França]

Hello, @FERMENICH_ JUSTIN D_ ! Welcome to the Atlassian Community!

What if you create an automation with this agent, asking it to suggest a label for the story based on the information on it, and add the {{agentResponse}} smart value in a "edit work item" action. Would this work for you?

Here is a very simple example:

Regards,

Izabela

[FERMENICH_ JUSTIN D_]

Thanks Izabela. I did something similar using an if statement based on {{agentResponse}} and an action to edit the work item field accordingly. 

The way the action items are stated when building an agent makes it seem like agents can handle executing actions on their own, but I received info from Atlassian that says agents require confirmations on all actions they execute, so actions in automations need to be handled outside of the agent.