Why has Atlassian Rovo suddenly disappeared, even though we haven't made any changes on our end and

[Biradar Dayanand R]

Why has Atlassian Rovo suddenly disappeared, even though we haven't made any changes on our end and haven't received any notice from Atlassian?

[Dr Valeri Colon (Connect Centric)]

@Biradar Dayanand R Rovo can disappear if the org-level entitlement is disabled, a trial expires, or Atlassian rolls out a backend change that temporarily removes access. It can happen even if nothing changed on your side. Check Admin Hub → Rovo to confirm the feature is still enabled for your org. If it’s missing there too, open a support ticket—they can confirm whether it was paused or reassigned. 

[Rebekka Heilmann _viadee_]

Hi @Biradar Dayanand R - welcome to the Community,

The Rovo Rollout was a little weird for some sites. They announced one date and then Rovo got rolled out way before that by accident. They then rolled it back for a while.

So: When did you get Rovo and when did it disappear?

Are you the Org Admin? Could somebody else have disabled the LLM features? That would explain why Rovo Chat/Agents/Actions aren't available anymore.

If you are on a Premium license there is no trial or anything that would run out.

[Jorge Cammarota]

The trial must have expired.