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Why does Rovo clear an agent's chat context when the user clicks a conversation starter?

Why does Rovo clear an agent's chat context when the user clicks a conversation starter?

To reproduce:

Go to a Confluence page or Jira ticket.
Click "Ask Rovo" in top-right of header.
Select a Rovo agent (any agent).
Just above the chat textbox there should be a "Context" line showing the Confluence page you were looking at when you clicked "Ask Rovo".
Instead of typing something, click one of the conversation starters.

Expected behaviour: Chat retains the "Context" line and the agent knows what page you're talking about.

Actual behaviour: The "Context" line is cleared and the agent has no idea what you're talking about.

Worse, Gemini Flash 3 Preview hallucinates a document Id and then tries to fetch a non-existent page.

It's incredibly difficult to report a bug to Atlassian, but maybe this is intended behaviour? If so, why?

Edit: It was a bug. Confirmed fixed after 20 July 2026.

1 answer

1 vote

Hi @daniel_austin

Welcome to the community!

From what I've seen, conversation starters currently launch a new conversation rather than continuing the existing contextual session.

It looks like this is a gap in how the Rovo chat initializes when a conversation starter is clicked vs. when you type a message manually. When you type manually, the context line sticks because the chat session was already bound to that page. The conversation starter effectively creates a fresh session.

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Comment

Thanks for the reply.

Rovo's behaviour is inconsistent here, because if you are just interacting with Rovo Chat directly (no agent selected) then clicking a conversation starter retains the context. It's only when you select an agent first that conversation starters clear the context line.

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Why does Rovo clear an agent's chat context when the user clicks a conversation starter?

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