Where to find the feedback

[jack]

When users give a thumbs down in Search or Chat, they are able te give feedback. 

We want to use that feedback to make documents better. 

Where can we find the feedback?

Or even better is it possible te create a work item in Jira with the question - results and feedback

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @jack and welcome to the Community,

the feedback directly in the Rovo chat is actually fed directly to Atlassian. It is NOT used for improving the specific Agent or Rovo directly. The Rovo team will look at it and draw conclusions. Any chat data that users sent with it is also sent directly to the Rovo team.

The LLMs don't learn, that includes that feedback.

Atlassian is working on feedback / evaluation mechanisms. Some of the feature requests around this can be found here: [ROVO-91] Ability for users to give feedback to Rovo Agents (And agent creators have access to that feedback) - Create and track feature requests for Atlassian products.

For now, you could include a Forms link (Smartlink) by prompting the Agent to give out the link after a couple of messages into the conversation. That is a bit hacky though.

[Ray Hernandez]

Totally with you there @jack 

Having a clear way to collect, view, and manage user feedback for Rovo would be very valuable for adoption and governance. It would help teams understand where Rovo is working well, where answers need improvement, and what users are struggling with.

Ideally, this would include:

• A central place for admins or relevant teams to review feedback
• Context for the feedback, such as the prompt, response, agent, or knowledge source used
• Basic filtering and reporting
• Export options for analysis and follow-up
• Controls to handle privacy and permissions appropriately

This would make it much easier to improve the quality of Rovo over time and support responsible rollout across larger organisations.

I found these requests are relevant to this subject as well from @Rebekka Heilmann _viadee_ suggestion:

• https://jira.atlassian.com/browse/ROVO-91
• https://jira.atlassian.com/browse/ROVO-729
• https://jira.atlassian.com/browse/ROVO-484
• https://jira.atlassian.com/browse/ROVO-640
• https://jira.atlassian.com/browse/ROVO-374
• https://jira.atlassian.com/browse/ROVO-398
• https://jira.atlassian.com/browse/ROVO-932
• https://jira.atlassian.com/browse/ROVO-356

[Rebekka Heilmann _viadee_]

Please note that we usually don't necro-post so don't reply to old questions especially if they are resolved. you can start new questions/discussions anytime instead.

Atlassian has delivered a new feedback mechanism for Rovo Agents where Agent Owners can see the number of thumbs up/down received. You can still send feedback straight to Atlassian as well.

The thumbs are not used for other purposes.

[Dr Valeri Colon _Connect Centric_]

@jack User thumbs-down feedback isn’t exposed anywhere in the UI yet. Rovo logs it internally for Atlassian, but orgs can’t view or export it, and it can’t auto-create Jira issues. If you need actionable feedback, the workaround is adding a “Report an issue” macro or form on key pages until Atlassian makes Rovo feedback accessible.

[Robert DaSilva]

Hey @jack , welcome to the Atlassian Community!

If I recall, you're speaking about the Thumbs Up and Down that appear after a response from Rovo. I believe these are used for improving Rovo's responses, likely as an internal feedback mechanism for the AI to learn from itself. The feedback tool I believe also sends information to Atlassian directly on how to improve the AI tooling.

I do not know of any way that Admins are able to access these results.

I would recommend that you instruct your users to provide feedback directly on Confluence pages instead.

Cheers,

Robert

[Robert DaSilva]

Atlassian surfaces some information related to AI usage, mostly around the number of requests and active users. You can find more information about this data here: https://www.atlassian.com/software/rovo/guides/admin-guide/monitoring-dashboards#access-rovo-insights