Unable to save multiple Custom Knowledge sources in Rovo

[Plaifa Atthapaibul]

I am working on a scenario using Atlassian Rovo and am attempting to add multiple Custom Knowledge sources. However, I’ve encountered a persistent issue:

• I can successfully save the scenario with one Custom Knowledge source. As soon as I add a second source, I receive the error: "Could not save changes. An unknown error occurred. Please try again."

• The error appears immediately upon clicking "Add" whenever more than one source is linked (as shown in the screenshots below).

Could not save changes

An unknown error occurred. Please try again.

I have successfully added multiple Custom Knowledge sources in this scenario before, but today it has the error shown above. Is there a current bug or a limit on the number of sources we can add to a single scenario? Please advise on a fix.

[Arkadiusz Wroblewski · Accepted solution]

Hello @Plaifa Atthapaibul 

Did you checked this KB Article ?

Looks like it was Updated Lately.

Knowledge sources for Rovo agent subagents | Rovo | Atlassian Support

We had before 2 Days some Outage, and here and there i see Still it not healed Properly.

Rovo Status - Incident History

[Plaifa Atthapaibul]

Thank you for your suggestion. I can add multiple custom knowledge now.

[Arkadiusz Wroblewski]

@Plaifa Atthapaibul 

Super to hear that 🤠😊