Unable to access company workspace - toktok.atlassian.net

[Turbold Batbayar]

Dear Atlassian Support Team,

We have been using our Jira workspace:

toktok.atlassian.net

for a long time for our company operations and project management.

However, our entire organization is currently completely locked out of our Jira workspace. Whenever any user tries to log in, the page gets stuck in an infinite loading loop (spinning wheel / blank screen) and never loads the dashboard. No specific error codes are being displayed.

Please help us with the following:

1. Check whether the workspace still exists

2. Verify if the site has been suspended, deleted, or renamed

3. Restore access if possible

4. Help identify which Atlassian account currently owns/administers the workspace

5. Advise us on the next steps to recover the workspace and continue using Jira Premium

Company Name:
Nasha Tech

Workspace URL:
toktok.atlassian.net

Please treat this as a priority request, as our team is preparing to move all project management activities into Jira.

We would appreciate your immediate assistance.

Thank you,
Batbayar Turbold
Business Manager, Nasha Tech LLC

[Anastasiia Dimnych · Accepted solution]

Hi @Turbold Batbayar,

I went ahead and created a ticket on your behalf and I can see the support team already sent communication to you. Check your email for the ticket CA-4078526. 

Best,

Anastasiia 

[Turbold Batbayar]

Hi @Anastasiia Dimnych

Thank you for your response and making a ticket. 
I also replied to the mail. 

Thanks & Regards, 

Turbold

[Kris Klima _K15t_ · Accepted solution]

Hello @Turbold Batbayar 

You've reached out to the Atlassian online community, a public mutual support forum. Some of us are Champions, the elders, but we cannot access your Atlassian organization.

Reach out to https://support.atlassian.com/ - after you fill in the basic details, scroll to the bottom of the screen, you should see an option to open a chat with a real person, this will speed up ticket creation and support.

[Carsten Severin _KUMAVISION AG_ · Accepted solution]

Hello @Turbold Batbayar 

as Kris mentioned, this is something for Support to handle. I've forwarded the ticket as you can see on top of this post.