Unable to Access Existing Jira Workspace – marberx.atlassian.net

[Anandh]

Dear Atlassian Support Team,

We have been using our Jira workspace:

marberx.atlassian.net

for a long time for our company operations and project management.

However, suddenly we are unable to access or locate this workspace. We are not able to find the site anymore, and it appears to be missing from our Atlassian account.

We are planning to activate a Jira Premium subscription and migrate our current workflows from Trello back into Jira, so this workspace is very important for our business continuity.

Please help us with the following:

1. Check whether the workspace still exists

2. Verify if the site has been suspended, deleted, or renamed

3. Restore access if possible

4. Help identify which Atlassian account currently owns/administers the workspace

5. Advise us on the next steps to recover the workspace and continue using Jira Premium

Company Name:
Marberx Technologies Pvt Ltd

Workspace URL:
marberx.atlassian.net

Please treat this as a priority request, as our team is preparing to move all project management activities into Jira.

We would appreciate your immediate assistance.

Thanks & Regards,
Anandha Prabakaran
CEO – Marberx Technologies Pvt Ltd

[Carsten Severin _KUMAVISION AG_]

Hi Anandha,

I think this issue is better directed to Atlassian Support. As mentioned on top of your question, normally an Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

If that's not the case, in my opinion it's best to contact support directly

Best regards

Carsten

[Carsten Severin _KUMAVISION AG_]