Rovodev bugs

[ElEscarabajo]

I literally upgraded to the premium plan, but I can't use it. Then, after about 9 days or so, a friend told me that after that point, you can't use any IA models anymore. This is my site: https://cristoferpayamps206.atlassian.net/rovodev/site-settings. I literally can't use the Opus templates because "I don't have a premium plan."

> a
─── Model not available for current subscription ───────────────────────────────────────────────────────────────────────

The current model is only available with a paid Rovo Dev subscription. Please upgrade your subscription to access this
model.

──────────────────────────────────────────────────────────────────────────────────────────────────── ────────────────────
─── Using fallback model ────────────────────────────────── ─────────────────────────────────────────────────────────────

Model request failed after multiple attempts, trying fallback model.

──────────────────────────────────────────────────────────────────────────────────────────────────── ───────────────────

It's too tedious to pay and then find out the models don't work because you don't have a premium subscription 

[Kinaba Anazo]

@Dr Valeri Colon _Connect Centric_ The same thing is happening to me. I've practically already purchased the plan, but the same message keeps popping up. It's a backend issue; this has been going on for three days now.

X Model not available for current subscription

The current model is only available with a paid Rovo Dev subscription. Please upgrade your subscription to access
this model.

! Using fallback model

Model request failed after multiple attempts, trying fallback model.

[Dr Valeri Colon _Connect Centric_]

@Kinaba Anazo sorry you’re experiencing this as well—that’s definitely frustrating. This is typically an entitlement sync or backend delay, especially right after purchase. I’d double check that the plan is fully active (not still in trial), that users are assigned to Rovo Dev, and try logging out/in of the CLI. If it’s been 3 days, it’s worth contacting support—this likely needs a backend refresh.

[Dr Valeri Colon _Connect Centric_]

Hi @ElEscarabajo this usually isn’t a “bug,” but an entitlement or provisioning mismatch. Common causes:

• Subscription is active, but entitlements haven’t propagated yet
• You’re on Premium, but not assigned access to Rovo Dev features
• Wrong site/account authenticated in CLI or UI

Also, there’s no known “9-day cutoff”—that’s likely confusion with trial/credits. What to do:

• Check admin.atlassian.com → Billing + Product access
• Re-authenticate to the correct site
• If it persists → Atlassian Support (they often need to fix backend entitlements)

[Bernardo Silva]

How can I contact Atlassian Support ? Cannot find the link to open a ticket

[Dr Valeri Colon _Connect Centric_]

@Bernardo Silva go to https://support.atlassian.com/contact