Rovo's Responses Caching

[Christina Chow]

My team has questions on Rovo:

1. Response caching on Rovo.  Does Rovo cache responses for all the conversations in the same chat session? If it does, we would like know the data protection method and how long are these data (responses) persisted i.e. per chat session or longer.

2. Inconsistent Responses.  We are getting inconsistent responses from Rovo. Here are our use cases:
    Use Case 1: On Confluence page with Map (sensitive data) that URL link (link to a page with sensitive data such as real name replaced with Firstname_1, Lastname_1 pattern). Started a Ask Rovo chat session, to list participant is certain zipcode.  We expected Rovo to read the URL link and scan the page to provide answer.  Rovo was not able to random responses.

    Use Case 2:  Go direct the Confluence page with sensitive data replaced with irstname_1, Lastname_1 pattern). Started a Ask Rovo chat session, to list participant is certain zipcode (same prompt).  Rovo was able to right response

Just curious, does anyone have encounter the above. Really appreciate it if you share your insights.  Thanks.

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Christina Chow - welcome to the Community

1. Rovo Chat history is retained for 30 days. You can see all prompts and replies from each Chat session. The history is saved per user and is retained independently from browser sessions.

2. Rovo doesn't necessarily follow all links on a page. Could you provide the prompt? If I had a structure like this I would tell Rovo explicitly to follow the links to the other Confluence pages and check for that information. I'd also explain that each page name consists of the Firstname, Lastname and so on.

As Rovo per default takes the current page as context, I am not surprised that case 1 doesn't work and case 2 does. If Rovo takes any other page into account, it is usually based on search or the exact prompt. As the search and Rovo's answers are non-deterministic, you wouldn't see the same results consistently.

[Christina Chow]

This is very helpful. Thank you.