Rovo is unable to extract any readable content

[Athena Jackson]

ROVO Chat stopped reading my images 

I wasn't able to extract any readable content from the uploaded image — the tool returned an empty response. This can sometimes happen with certain image formats or if the image contains primarily visual/graphical content rather than text.

Could you share what the image contains or what you'd like to know about it? Alternatively, if it's a screenshot of a page or document, sharing the direct URL might give me better results.

[Arkadiusz Wroblewski]

Hello @Athena Jackson 

I found recent question related to that.

https://community.atlassian.com/forums/Rovo-questions/Rovo-stopped-reading-images-and-returns-empty-for-upload-png/qaq-p/3247614 

Actually, the capability of reading images is not consistent.

If you have any concerns about an unintended change or bug, raise a ticket under Support.atlassian.com 

Best,

Arkadiusz 🤠 

[Rebekka Heilmann _viadee_]

Hi @Athena Jackson - welcome to the Community,

does this consistently happen on the same image? -> may have to do with the image itself

does this consistently happen for any image? -> may be a temporary problem

Is the image actually uploaded to the Chat? -> Rovo will not always process attachmentes from existing content, especially in Confluence