Rovo is currently not working

[-]

Hello, 

Rovo has not been working since yesterday (3/17/26). Does anyone know what is going on or how to fix it? 

Either in Jira or Confluence, when I click Ask rovo on the top right, it says "We're not sure what went wrong". 

Everyone from my team is having a same issue since yesterday. 

Please help us who to contact or what to do. 

Thank you!

[Ajay _view26_]

Hi @- 

There are no incidents mentioned at the Status page for Rovo - https://rovo.status.atlassian.com/

If the same error is happening for multiple users on your site in both Jira and Confluence, this points more to a site-wide AI/Rovo issue than an individual browser problem.

I’d first ask your org admin to check Atlassian Admin > Apps > AI settings and confirm AI is still enabled for the site. If it continues, open a support ticket with the exact time the errors started, the affected site URL, and whether all users are impacted.

[-]

Will do! Thank you so much

[Laura Campbell]

HI @- and welcome to Community!

I was also having issues with Rovo yesterday and my admin raised a support request with Atlassian. Atlassian replied that they had some internal issues yesterday that have been resolved. Today I was able to modify my Rovo agent again, so it seems like things are back in order.

[Dr Valeri Colon _Connect Centric_]

Greetings @- If this is affecting multiple users across Jira + Confluence, it’s almost always a Rovo backend incident, even if the status page is green. Quick checks:

• Confirm AI/Rovo still enabled in Atlassian Admin
• Try a different browser (to rule out session issues)

If still failing, don’t troubleshoot further—raise a support ticket with timestamps. These are typically Atlassian-side outages and need backend fixes.