Rovo desktop app fails to start

[Vikas K Sinha]

I installed Rovo desktop app for Windows and after logging in - it gives error as this - 

Something went wrong

Raise a support request

Invalid context provided. Please try authorizing again.

Is there any known solution to this?

Thanks in advance.

[Tomislav Tobijas · Accepted solution]

Hi @Vikas K Sinha ,

I managed to get my desktop app up and running.

You could try to re-authorize and/or check site access.
Maybe before all of that, can you try reinstalling the app/software? 👀

Also, are you on a paid plan to try to raise a support ticket here Atlassian Support? This should be an official channel related to issues with Rovo in general.

Cheers,
Tobi

[Vikas K Sinha]

Thanks for the tip, @Tomislav Tobijas . 

I tried logging out of Atlassian account, cleaned browser cache and cookies. Reinstalled app, completed the login and still ran into same error. I guess it will be a support ticket after all. 

Cheers...

[Dr Valeri Colon _Connect Centric_]

Welcome to the Community, @Vikas K Sinha 

Yes, given that you've already reauthenticated, cleared browser data, and reinstalled the application, this appears less likely to be a local client issue and more likely related to account provisioning, authorization context, or a backend service issue. At this point, opening a support ticket is probably the best path.