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Rovo chat agent's response

Nachiyar_M
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December 17, 2025

Hi Team, 

Please check agent's response where it is either sharing URL or sharing different steps. It should share the exact steps from the document

Why is it so?

{
"author": {
"id": "643160dc-0f1f-44a7-9c3b-363ce214f48d",
"actor_type": "ASSISTANT",
"ari": "ari:cloud:identity::user/712020:0c8c6855-612f-47c3-b607-2c219ecf6f20",
"named_id": null,
"name": "DevOps Genie"
},
"scenario": {
"id": "89cd6ac9-399b-428f-b616-5054b97b0b7d",
"name": "Local Issue",
"actionIds": []
},
"message_metadata": {
"requestId": "271db7b0-1aa6-413c-81b7-4a23c380a911",
"workflowId": "labs"
},
"actions": [],
"plugin_invocations": []
}

2 answers

0 votes
Charlie Misonne
Community Champion
December 17, 2025

Hi @Nachiyar_M 

Could you elaborate please? In what situation is Rovo Chat providing that answer?

And what is your prompt/ question for Rovo?

0 votes
marc -Collabello--Phase Locked-
Community Champion
December 17, 2025

Hi @Nachiyar_M ,

This is a public forum, and most likely we can't help you with your request.  Probably you should contact Atlassian support directly.

Nachiyar_M
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 17, 2025

Can you please share the link if you have any to contact Atlassian support?

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