Rovo cancellation

[David Christie]

So I signed up for the Rovo trial and it demanded a credit card upon signup - fine. But then I notice no cancel button - and immediately that's a huge red flag for me. 

What a surprise that the support methods don't recognise my account details and I can't actually contact billing to cancel my Rovo trial.

This is so unbelievably shady, Rovo is like the one product that you have to jump through hoops to cancel.

Please can this be escalated and someone contact me?

[Florian Bonniec]

HI @David Christie 

From https://admin.atlassian.com/, selecting your organization you should be able to reach Billing and manage Billing Subscription no ?

Regards

[David Christie]

Oh I can reach it, but none of my account details (URL or E code) are recognised in the support page meaning I can't progress to actually contact anyone!

I've deleted the virtual card and fully intend on enjoying the 2000 credits, the fact I've got to raise a query on a community forum shows how dodgy this cancellation practice is.

[Florian Bonniec]

Ya I think the process changed not too long ago, It do not seem to work on my side too when I reach what happen I think to be the new Billing portal. 

Works well if I choose Technical Issue on the support portal https://support.atlassian.com/contact/#/.

Regards