Hello @Markus Mistelbacher
I'm using Rovo in my automations, and one of them reads the Description and Summary fields, then determines what the affected service is based on that content.
Out of roughly 4,000–5,000 runs, I've had a few that failed with a similar issue to what you're describing. I didn't change anything in my configuration, because the next runs started working again on their own.
So it seems like these occasional failures are more of a temporary glitch rather than a configuration problem. (From my side of course)
So my question would be, if you using Rovo as a chat engine or in automations?
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