Rovo blocked but still working

[Ella Tingström]

Hello,

We have blocked Rovos access to all our apps according to the documentation found here: Manage Rovo access | Atlassian Support , however Rovo still shows up for our users and gives answers based on information it should not have access to. We do not want to use Rovo and want it removed and blocked from the entire organization. How can we achieve this if the block list does not have any effect?

Regards

[Rebekka Heilmann _viadee_]

Hi @Ella Tingström 

Rovo itself cannot be removed. But if you disable AI features in all your Apps then AI answers in Search, Summaries, Rovo Chat and Agents should all be disabled and not be visible anymore.

See https://community.atlassian.com/forums/Rovo-articles/Why-Can-t-You-Disable-Rovo-And-What-to-do-Instead/ba-p/3159063

Rovo access settings have been converted into a Blacklist recently but my sites only have been showing the correct list for a few days now. Can you double check that it says "Blacklist" and all Apps are listed under Rovo > Rovo access?