Rovo agent on slack

[Mario]

Hi Community

When the Rovo agent is triggered by the Raise a request skill the tickets gets logged but the response is not what I want and seems I cant edit it as its hardcoded on atlassian

Please see below:

"Your action to create a JSM Service Request has been successfully executed..."

Seems is not configurable within Rovo Studio at all, regardless of what you put in your agent instructions.

is there a way to change this?

[Dr Valeri Colon _Connect Centric_]

@Mario you’re not missing anything—this is expected today. Those messages (like “Your action… executed”) are part of Rovo’s built-in system response for actions and aren’t configurable in Studio. Agent instructions won’t override them.

What you can control is the follow-up message after the action, but the system confirmation itself is fixed for now.

[Fazila Ashraf]

Hi @Mario 

Interesting! Could you help me understand what this Rovo agent does? Does it only raise the request or also do other actions for the user in slack surface?

[Mario]

Hi @Fazila Ashraf 

The agent acts a auto ticket created in a dedicated slack channel that allows the team to work on a backlog board and go through queries/request and for audit purposes

It catches all the information from the slack and summaries the issue and raises the request which the user needs to review and submit