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Rovo Slack App and custom agents

Edward Jack
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January 29, 2026

Currently if you have Rovo installed in Slack you can access it via the App's section or the top-bar if chosen, you can't set a "default" agent to prompt. 

You can choose an Agent via the App and bookmark your favourite one, but if you just prompt Rovo (no agent chosen) - it can often have inconsistent or poor results. 

Eg: If I create a HR agent linked to our HR Wiki pages, it works great from the Agent chat, but from Slack it would often give terrible results, not find anything or give generic results. 

Is there a way to create agent handling instructions or system prompts (like an Agent scenario) to guide Rovo to select an Agent to respond to certain prompt criteria?

1 answer

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Ryan Boyd
Contributor
January 29, 2026

I believe the Slack agent is enabled via a service account. Does the service account have access to the HR pages? 

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