Rovo Not visible

[Satbir]

Hi Team

I am working on the free 30 days trial premium version. I am not able to view or access the Rovo. please can you help me so that i can do my hand dirty with Agentic AI or Rovo

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Satbir ,

as site admin, try to access https://admin.atlassian.com/ -> Apps -> Atlassian Apps and verify if Rovo is listed there.

For more information please take a look to the following article https://support.atlassian.com/rovo/kb/how-to-access-and-check-rovo-availability-on-atlassian-cloud/

Hope this helps,

Fabio

[Fabio Racobaldo _Catworkx_]

Hey @Satbir ,

you need to wait! An automatic rollout of Rovo should be perfomed on your instance. When you activated your trial?

[Satbir]

how do i activate the trial version again.

[Fabio Racobaldo _Catworkx_]

You don't need to activate trial again. There is a batch operation that rollout Rovo in the new environments so probably you need just to wait your turn.

[Satbir]

Still not active

[Satbir]

Admin show the count of 2. But still not able to view Rovo

[Fabio Racobaldo _Catworkx_]

Hey @Satbir , I just requested Atlassian guys to check!

[Satbir]

Thanks for the update

Wanted to inform that out of 30 days. 1 day is over.

Hope i will get plenty of time to make my hand dirty with Rovo

Thanks

Satbir S

[Satbir]

hi @Fabio Racobaldo _Catworkx_ 

Still facing the same issue

[Satbir]

Hi @Rebekka Heilmann _viadee_ 

I am not working at the moment.

Please can you advice how can i create a company domain

Is there any other way to access Rovo

[Dr Valeri Colon _Connect Centric_]

@Satbir adding to what @Fabio Racobaldo _Catworkx_ said—rollout is part of it, but also double check eligibility and activation conditions:

• Rovo is only available on certain plans and regions
• It may require AI features to be enabled under admin settings
• Some trials don’t include full Rovo access

If it’s not visible after a few days, it’s worth raising with support to confirm your site is included in the rollout.

[Rebekka Heilmann _viadee_]

Hi @Satbir 

have you used a private Emailadress to register and setup the Cloud Organization?

In order to avoid abuse of Rovo credits, there is a limitation on sites that are tied to public emails like gmail. See the purple box on Rovo usage allowance | Rovo | Atlassian Support

You need to use a company/custom domain.

[Satbir]

Hi Fabio

Thanks for the prompt reply.

I have checked under the given location https://admin.atlassian.com/ -> Apps -> Atlassian Apps, Rovo is not available. Then i clicked on Add App which gives me a option to add Teamwork collection. I have added that too. Still i am not able to get Rovo option in Jira or in Confluence.

Thanks

Satbir S