Rovo Not visible

[Satbir]

Hi Team

I am working on the free 30 days trial premium version. I am not able to view or access the Rovo. please can you help me so that i can do my hand dirty with Agentic AI or Rovo

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Satbir ,

as site admin, try to access https://admin.atlassian.com/ -> Apps -> Atlassian Apps and verify if Rovo is listed there.

For more information please take a look to the following article https://support.atlassian.com/rovo/kb/how-to-access-and-check-rovo-availability-on-atlassian-cloud/

Hope this helps,

Fabio

[Fabio Racobaldo _Catworkx_]

Hey @Satbir ,

you need to wait! An automatic rollout of Rovo should be perfomed on your instance. When you activated your trial?

[Satbir]

how do i activate the trial version again.

[Fabio Racobaldo _Catworkx_]

You don't need to activate trial again. There is a batch operation that rollout Rovo in the new environments so probably you need just to wait your turn.

[Satbir]

Still not active

[Satbir]

Admin show the count of 2. But still not able to view Rovo

[Fabio Racobaldo _Catworkx_]

Hey @Satbir , I just requested Atlassian guys to check!

[Satbir]

Thanks for the update

Wanted to inform that out of 30 days. 1 day is over.

Hope i will get plenty of time to make my hand dirty with Rovo

Thanks

Satbir S

[Satbir]

hi @Fabio Racobaldo _Catworkx_ 

Still facing the same issue

[Satbir]

Hi @Rebekka Heilmann _viadee_ 

I am not working at the moment.

Please can you advice how can i create a company domain

Is there any other way to access Rovo

[Dr Valeri Colon _Connect Centric_]

@Satbir adding to what @Fabio Racobaldo _Catworkx_ said—rollout is part of it, but also double check eligibility and activation conditions:

• Rovo is only available on certain plans and regions
• It may require AI features to be enabled under admin settings
• Some trials don’t include full Rovo access

If it’s not visible after a few days, it’s worth raising with support to confirm your site is included in the rollout.

[Samuil Enchev]

Hi @Satbir

I’ve checked with our Rovo Product team, and I have an update for you.

Currently, Rovo requires the Organization Admin to use a validated business domain (e.g., @yourcompany.com) rather than a generic provider like Yahoo. This is a security measure to prevent fraud and abuse.

The good news is I’ve had your site added to our backfill list! The team is scheduled to enable Rovo for your instance this Friday, April 24th (US time).

To avoid future issues, please update your admin email to a business domain. Tomislav Tobijas, a Community Champion, was in a similar situation himself. You can follow the instructions he provided in this post to make things easier.

Best,
Samuil

[Rebekka Heilmann _viadee_]

Hi @Satbir 

have you used a private Emailadress to register and setup the Cloud Organization?

In order to avoid abuse of Rovo credits, there is a limitation on sites that are tied to public emails like gmail. See the purple box on Rovo usage allowance | Rovo | Atlassian Support

You need to use a company/custom domain.

[Satbir]

Hi Fabio

Thanks for the prompt reply.

I have checked under the given location https://admin.atlassian.com/ -> Apps -> Atlassian Apps, Rovo is not available. Then i clicked on Add App which gives me a option to add Teamwork collection. I have added that too. Still i am not able to get Rovo option in Jira or in Confluence.

Thanks

Satbir S